FAQ
Everything you want to know about deposits, withdrawals and bonuses at x baazi
From opening an account to withdrawing via bKash, understanding welcome bonus terms or fixing issues with the site on mobile — you will find detailed answers to all these questions on this page. Each section is organized separately so you can quickly find the information you need.
Sections on this page
Technical support
Device and technical issues
On an Android phone, open x baazi in Chrome, then tap the browser menu (three dots) and select "Add to Home screen". On iPhone, open the site in Safari, tap the share icon at the bottom, then choose "Add to Home Screen". This lets you open x baazi directly from your home screen just like an app. You can learn more about the x baazi App on our app page.
If your connection drops on x baazi, the current game pauses temporarily. In most cases, when you reconnect, the game resumes from where you left off. If a bet was already placed on a live casino table, it will be settled according to the game rules. For a stable connection, use Wi-Fi or 4G/5G and avoid running multiple tabs or apps at the same time.
x baazi works on all modern devices — Android smartphones and tablets, iPhone and iPad, and Windows or Mac computers. Full functionality is available on Chrome, Firefox, Safari and Edge browsers. Keep your browser updated to the latest version for the best experience. Some games may not work fully on very old Android (below 5) or iOS (below 12) devices.
First, clear your browser's cache and cookies. In Chrome, go to Settings → Privacy and Security → Clear browsing data. Then reload the page. If the problem persists, close the browser and reopen it, or try a different browser. If the issue continues, contact x baazi 24/7 live chat — the team is ready to resolve it quickly.
The x baazi Android APK and iOS app are available through official channels. Downloading an APK from unknown third-party sites is not safe — your device and account information could be at risk. You can find full details about the x baazi APK on our dedicated page.
On the x baazi Login page, click the "Forgot password?" link. Enter the mobile number or email you used during registration, verify the OTP, and create a new password. If you no longer have access to that number or email, contact live chat — your identity will be verified and you will be helped to recover your account.
Payment
Deposit questions
Deposits made via bKash, Nagad or Rocket usually update your balance within a few minutes. Bank transfers may take a little longer. If your balance still hasn't appeared after some time, refresh the page. If the problem remains, contact x baazi live chat with a screenshot of the transaction and the support team will verify and resolve it quickly.
x baazi does not charge any deposit processing fees directly. However, your mobile banking service or bank may deduct charges for the transaction under their own fee policy. Before depositing, check the applicable charges in your bKash, Nagad or Rocket app.
After logging in, go to the deposit menu and select bKash. Send the amount to the designated merchant number, then enter the reference number and transaction ID in the form. The minimum deposit is ৳100. Make sure your bKash account has enough balance and that you have not exceeded your daily limit. Your balance will be credited quickly once the correct details are submitted.
Yes, Nagad is one of the supported payment methods at x baazi. On the deposit page, select Nagad, send the amount to the designated number, and enter the transaction ID from the Nagad app. You can start with a minimum of ৳100. The process is straightforward and your balance will be credited quickly once verification is complete.
x baazi currently supports four deposit methods: bKash, Nagad, Rocket and bank transfer. For bank transfer, you can use major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank or Islami Bank. The minimum deposit is ৳100 for all methods. Cryptocurrency and card payments are not currently supported.
A minimum deposit of ৳100 is all you need to start any game at x baazi — this applies equally across all payment methods. The x baazi slots section has hundreds of slot games from popular studios including PG Soft, Pragmatic Play and JILI. Each game has its own minimum bet, but ৳100 is enough to get started on any game.
Promotions
Welcome bonus
Open a new account and make your first deposit. x baazi will automatically give you a 150% bonus on your deposit — up to a maximum of ৳5,000. For example: deposit ৳1,000 and ৳1,500 in bonus is added, giving you a total balance of ৳2,500. Your account must be fully verified and the bonus offer terms and conditions must be met.
At x baazi, the wagering requirement is 10 times the bonus amount — not the original deposit. For example: a ৳1,000 deposit earns a ৳1,500 bonus, so you must wager a total of ৳1,500 × 10 = ৳15,000. For a larger deposit: a ৳6,800 deposit earns the maximum ৳5,000 bonus, and the wagering requirement will be ৳5,000 × 10 = ৳50,000. Winnings from the bonus can only be withdrawn once the wagering requirement is met.
Slot games are generally the most effective for meeting wagering requirements — placing bets on popular titles at x baazi such as Fortune Tiger, Gates of Olympus or Mahjong Ways contributes toward wagering. Contribution rates may differ for live casino, table games and sports betting. For the specific list, refer to the terms and conditions page.
The welcome bonus must be used within a set time limit. If the wagering requirement is not met within that period, the bonus and any winnings earned from it may be cancelled. Before claiming a bonus, check the expiry date in x baazi's terms and conditions and plan to complete the wagering on time.
No. The welcome bonus is available only once per player, on their first deposit. If the same person tries to claim the bonus by creating a new account, it will be treated as a violation of x baazi rules and the account may be closed. Play fairly and enjoy long-term benefits through the VIP program.
Bonus funds cannot be withdrawn directly — the wagering requirement must be met first. However, your original deposit amount (not the bonus) can be withdrawn at any time, though doing so may cancel the bonus. Winnings earned from the bonus will only be eligible for withdrawal after wagering is complete. You can also visit the responsible gaming page for more details.
Withdrawal
How to withdraw money
You can withdraw winnings from the welcome bonus only after the wagering requirement has been fully met. For example: once ৳15,000 in wagering is completed on a ৳1,500 bonus, the bonus balance becomes eligible for withdrawal. Your account details must be verified before withdrawing. The minimum withdrawal amount is ৳800.
The minimum withdrawal limit at x baazi is ৳800 — the same across all methods. Withdrawal requests below this amount will not be accepted. If your balance is below ৳800, deposit or play more to increase it, then withdraw. This minimum limit applies to bKash, Nagad, Rocket and bank transfer alike.
Once a withdrawal request is approved at x baazi, funds typically arrive in bKash, Nagad or Rocket within 30 minutes to 3 hours. Bank transfers may take a little longer. If your account details are not yet verified, processing may be delayed — so make sure verification is completed in advance.
"Pending" means the request has been received and is being processed. Normal processing time is 30 minutes to 3 hours. If the status has not changed after this time, contact live chat. If you want to cancel the withdrawal request, reach out to live chat while it is still showing as "Pending".
Yes. x baazi's payment team processes withdrawals 7 days a week, 24 hours a day. Most withdrawals are completed within 30 minutes to 3 hours, even at night or on Fridays and Saturdays. However, for bank transfers, a slight delay on holidays is normal due to banking hours.
Withdrawal methods at x baazi are: bKash, Nagad, Rocket and bank transfer (major banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank). It is safest to withdraw using the same method you deposited with, as the name and account details are matched during verification.
Didn't find your answer? We're here to help
If you have any questions beyond this page, speak directly with the x baazi support team. Assistance is available in both Bengali and English — 7 days a week, 24 hours a day.
Live chat
Click the chat icon at the bottom right of any page on the site. The team will assist you directly in Bengali.
Email support
For written queries, contact us by email: [email protected]